Terms and Conditions
Welcome to the Reclaim Energy website. This website is owned and operated by Solar Thermal Australia trading as Reclaim Energy, successors and assignees, (we or us).
Reclaim Energy operates the Site and owns the documents, software and intellectual property which can be accessed through the Site. By accessing the Site, downloading documents on it or using any of our Services, you are entering into an agreement with Reclaim Energy. You have no legal relationship with Reclaim Energy.
Visitors may download certain documents from our Site (Documents), free of charge, as stated on our Site. Use of the Documents is affected by factors outside of our control, including the software on your computer.
You acknowledge and agree that:
(a) the Site contains Documents which are licensed to us;
(b) you are only permitted to use the Documents in the manner set out in these Terms and Conditions; and
(c) copyright in the Documents belongs to Reclaim Energy, and Reclaim Energy makes Documents available to you under licence from Reclaim Energy as set out in these Terms and Conditions.
Once you have downloaded a Document you are permitted to: (a) download, save and amend the Document; (b) re-use the Document for your personal use or for the purposes of your business.
You agree not to: (a) use the Site or Services for unauthorised or unlawful purposes (unauthorised use of the Site and any of our Services may be a criminal offence and/or give rise to a claim for damages); (b) re-sell any Documents you have gained access to on this Site (c) post anything on the Site that is illegal, inappropriate, profane, obscene, defamatory, knowingly false and/or infringes copyright; (e) conduct surveys, contests, pyramid schemes or chain letters on the Site; (f) introduce any form of malicious software into the Site or Services; or (g) collect information about others on the Site without their consent. You are not permitted to copy, reproduce, transmit electronically or otherwise use the Documents in whole or in part in order to re-sell them in any manner, whether in original form or amended in any way. The only exception to this is in relation to lawyers who have registered with us and requested and received written permission (including by email) to use the Documents as precedents.
We reserve the right to restrict or terminate your access to our Site and any of our Services at any time without notice.
Competitors are not permitted to access or use any Information or Documents accessible on reclaimenergy.com.au and are not permitted to use our Site. Personal and Confidential Information. You consent to us providing information, including personal information and Confidential Information, to (i) our related bodies corporate including Reclaim Energy, to provide information, products and services to you, and to (ii) third parties, including the Reclaim EnergyNetwork, agents, contractors and sub-contractors, who assist us in providing information, products and services to you. We and you, including employees and contractors, agree not to disclose Confidential Information to additional third parties; to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure; and only to use your Confidential Information for the purpose for which it was disclosed by you and not for any other purpose. These obligations do not apply to Confidential Information that:
- is authorised to be disclosed;
- is in the public domain and/or is no longer confidential, except as a result of breach of these Terms and Conditions;
- is received from a third party, except where there has been a breach of confidence; or must be disclosed by law or by a regulatory authority including under subpoena. The obligations under this clause will survive termination of these Terms and Conditions.
Feedback and Dispute Resolution
Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about our Services, please contact us at firstname.lastname@example.org If there is a dispute between the Parties in relation to these Terms and Conditions, the Parties agree to the following dispute resolution procedure: (a) The complainant must tell the respondent in writing, the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them (Initial Meeting).(b) If the Parties cannot agree how to resolve the dispute at the Initial Meeting, any Party may refer the matter to a mediator. If the parties cannot agree on who the mediator should be, the complainant will ask the Law Society of New South Wales to appoint a mediator. The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith, to seek to resolve the dispute. Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Terms and Conditions, by law or in equity.
Limitation of Liability and Disclaimer
The information, including statements, opinions, documents and materials contained in this Site (Information) is for general information purposes only. The Information does not take into account your specific needs, objectives or circumstances. Any reliance you
place on the Information, and any use of the documents on the Site or our Services is at your own risk. If you are not satisfied with any part of the Site, our Services or these Terms and Conditions, you should contact us, and cease using the Services.
Documents: You acknowledge that the Information and Documents may contain mistakes, inaccuracies and/or errors. Reclaim Energy expressly excludes any liability for such mistakes, inaccuracies and errors to the fullest extent permissible by law. You should carefully review any Document accessed or created through the Site to ensure that it does not contain any mistakes, inaccuracies or errors and is appropriate to your circumstances. We recommend that you obtain legal advice from a qualified solicitor if you are unsure whether a Document is appropriate to your circumstances.
Services: It is your responsibility to ensure that any Services or Information available through the Site meet your specific requirements. Before acting on any Information, we recommend that you consider whether it is appropriate for your circumstances, carry out your own research and seek professional advice, where necessary. Information provided on the Site and Services must not be relied upon for legal decisions; you should instruct a solicitor for legal advice and services.
Purpose: Neither Reclaim Energy or reclaimenergy.com.au provide any representation, warranty, indemnity or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the Information or documents found or offered on this Site for any particular purpose. We give no warranty, indemnity or guarantee that the documents or Site are free of viruses.
Currency and jurisdiction: The laws in each Australian jurisdiction vary between different jurisdictions, and are updated and amended from time to time. Although we seek to ensure that our documents are in line with the relevant laws and up to date, we make no such warranty or representation. We recommend that you obtain legal advice from a qualified solicitor in your jurisdiction in relation to all legal matters.
ACL: Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of Services by us to you which cannot be excluded, restricted or modified (Statutory Rights). Our liability is governed solely by the ACL and these Terms and Conditions. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights. Except for your Statutory Rights, all material and work is provided to you without warranties of any kind, either express or implied; and we
expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Consumer Guarantees: If you are a consumer as defined in the ACL, the following applies to you: We guarantee that the Services we supply to you are rendered with due care and skill; fit for the purpose that we advertise, or that you have told us you are acquiring the Services for or for a result which you have told us you wish the Services achieve, unless we consider and disclose that this purpose is not achievable; and will be supplied within a reasonable time. To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.
Delay: Where the provision of Services depends on your information or response, we have no liability for a failure to perform the Services in this estimated period, which is affected by your delay in response, incomplete or incorrect information.
General: To the extent permitted by law, we exclude all express or implied representations, conditions, guarantees, warranties and terms relating to the Information, Services and these Terms and Conditions, except as set out in these Terms and Conditions. To the maximum extent permitted by law, we are not and will not be liable or responsible for any expenses, losses, costs or damages (whether direct or indirect) caused to or incurred by any user of the Information, Site or our Services, including damages for loss of use and/or loss of data, arising out of the performance of the Site and/or Services. This clause will survive termination of these Terms and Conditions.
Modifications We reserve the right to amend in any way we see fit the Documents, and the Terms and Conditions under which the Services are offered, including but not limited to the costs associated with the use of the Site, our Services and our refund policy, without notice to you. You agree that by continuing to use the Site and our Services after the date of any amendment to the Terms and Conditions you are agreeing to the relevant amendments.
Email: You acknowledge that we are able to send electronic mail to you and receive electronic mail from you. You release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer. GST: If and when applicable, GST payable on our Services will be set out on our Invoices. By accepting these Terms and Conditions you agree to pay us an amount equivalent to the GST imposed on these charges. Relationship of parties: The Terms and Conditions are not intended to create a relationship between the parties of partnership, joint venture, or employer-employee.
Severance: If any provision (or part of it) of the Terms and Conditions is held to be unenforceable or invalid in any jurisdiction, then it will be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision (or part of it) of these Terms and Conditions cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision (or part of it) must be severed from these Terms and Conditions and the remaining provisions (and remaining part of the provision) of the Terms and Conditions are valid and enforceable.
Jurisdiction & Governing Law: The Terms and Conditions are governed and construed in accordance with the laws of NSW. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of NSW. Entire Agreement: These Terms and Conditions make up the entire agreement between you, us and legalvision.com.au, and supersede any prior agreement, understanding or arrangement between you, us and legalvision.com.au, whether oral or in writing.
Definitions: Confidential Information includes confidential information about the business, structure, programs, processes, methods, operating procedures, activities, products and services, trade secrets, know how, financial, accounting, marketing and technical information, customer and supplier lists (including prospective customer and supplier information), ideas, concepts, know-how, Intellectual Property, technology, and other information whether or not such information is reduced to a tangible form or marked in writing as “confidential” Intellectual Property includes any and all intellectual and industrial property rights throughout the world, whether subsisting now or in the future and includes all copyright and analogous rights, all rights in relation to inventions (including patent rights), registered and unregistered trademarks, designs (whether or not registered or registrable), circuit layouts, trade names, trade secrets, business names, company names or internet domain names.
For questions and notices, please contact us:
By email: email@example.com
By phone: 1300 383 815
By mail: Reclaim Energy
PO Box 627,
Byron Bay NSW 2481
My neighbor has a Reclaim Hot Water Heat Pump and I was pretty happy with what the savings he got from off his energy bill as it’s over halved, here in Queensland it’s ideal to have one aswell as it’s a good fit down the side of the house. Peter
It was time to upgrade our hot water system due to it was 8 years old and we didn’t want to go through another winter worrying if it would break down so our plumber recommended a Reclaim Energy Hot Water Heat Pump due to it will save us money and the government rebate is fantastic, we are very happy with the system.
Great thermal output, whisper quiet and it saves us money!
We are a family of 5, so you can imagine how massive our ultility bills can get up to – now I don’t worry so much when the electricity bill comes through.
The Reclaim CO2 heat pump is awesome – thanks to the Australians that designed it!
I did my research and found that the Reclaim Hot Water Heat Pump is the way to go due to the features the controller has and how energy efficient the heat pump is and after I worked out the savings this is the system I need to save me on my hot water bills.
I live in a Melbourne inner suburb and found it’s only 37db which is so quiet and changing from gas is the best thing I have done.
We picked this heat pump to replace an aging; and expensive to run, LPG HWS. It’s amazing how much and how fast this unit puts hot water out, we have big spa baths in a 4 person household and have never had the unit go cold (which a similar sized LPG system would often do). The heat exchanger & fan are ridiculously quiet, it’s installed right outside a bedroom and you can’t hear it with the windows open. If only we could direct that cool air coming off it into a room in the summer
The Reclaim was installed 6 months ago to replace an existing Edwards Solar system (very old). It will be connected to PV when they are installed. Whisper quiet running, quick heat recharge and no complaints from the two users.
The demand for hot water is good we have not run out of hot water since we have had the system installed and there is at least for to five people showering every day and not short showers either as far as heat goes the people that installed the system set the meter
We’ve had ours for a few weeks and love it! The water is hot, it doesn’t take long to heat up, there’s plenty of it and the fan is quiet.