Warranties
The Reclaim Energy heat pump hot water system warranty is INDUSTRY LEADING.
This warranty policy is by Solar Thermal Australia Pty Ltd.
| Component | Description | Warranty Period (Parts Only) |
|---|---|---|
| Tank | Reclaim Energy Glass-Lined tank | 10 years |
| Reclaim Energy Stainless steel | 15 years | |
| Wi-Fi Heat Pump | PCB (main) | 8 years |
| PCB display | 8 years | |
| Motor | 8 years | |
| Sensors * 6 (Compressor charge/discharge, water inlet/outlet, ambient and frost thermistors) |
8 years | |
| Reactor | 8 years | |
| Expansion valve coil | 8 years | |
| Water Pump | 8 years | |
| Refrigeration components (compressor, evaporator, water heat exchanger) – Unit replacement |
8 years | |
| Panasonic Heat Pump | PCB (main) | 7 years |
| PCB display | 7 years | |
| Motor | 7 years | |
| Sensors * 6 (Compressor charge/discharge, water inlet/outlet, ambient and frost thermistors) |
7 years | |
| Reactor | 7 years | |
| Expansion valve coil | 7 years | |
| Water Pump | 7 years | |
| Refrigeration components (compressor, evaporator, water heat exchanger) – Unit replacement |
7 years | |
| Controller | Wi-Fi controller and sensor lead | 8 years |
| Non Wi-Fi controller and sensor lead | 7 years | |
| Valves | 850 kPa PTRV | 1 year |
* Reclaim Energy covers 8 years parts and labour for the Wi-Fi Heat Pump compressor and 7 years parts and labour for the Panasonic Heat Pump compressor. Service costs are capped as per service schedule of rates being 2 hours labour maximum including travel up to 25km. Travel charge outside of this 25km range to be paid by customer.
My neighbor has a Reclaim Hot Water Heat Pump and I was pretty happy with what the savings he got from off his energy bill as it’s over halved, here in Queensland it’s ideal to have one aswell as it’s a good fit down the side of the house. Peter
It was time to upgrade our hot water system due to it was 8 years old and we didn’t want to go through another winter worrying if it would break down so our plumber recommended a Reclaim Energy Hot Water Heat Pump due to it will save us money and the government rebate is fantastic, we are very happy with the system.
Great thermal output, whisper quiet and it saves us money!
We are a family of 5, so you can imagine how massive our ultility bills can get up to – now I don’t worry so much when the electricity bill comes through.
The Reclaim CO2 heat pump is awesome – thanks to the Australians that designed it!
I did my research and found that the Reclaim Hot Water Heat Pump is the way to go due to the features the controller has and how energy efficient the heat pump is and after I worked out the savings this is the system I need to save me on my hot water bills.
I live in a Melbourne inner suburb and found it’s only 37db which is so quiet and changing from gas is the best thing I have done.
We picked this heat pump to replace an aging; and expensive to run, LPG HWS. It’s amazing how much and how fast this unit puts hot water out, we have big spa baths in a 4 person household and have never had the unit go cold (which a similar sized LPG system would often do). The heat exchanger & fan are ridiculously quiet, it’s installed right outside a bedroom and you can’t hear it with the windows open. If only we could direct that cool air coming off it into a room in the summer
The Reclaim was installed 6 months ago to replace an existing Edwards Solar system (very old). It will be connected to PV when they are installed. Whisper quiet running, quick heat recharge and no complaints from the two users.
The demand for hot water is good we have not run out of hot water since we have had the system installed and there is at least for to five people showering every day and not short showers either as far as heat goes the people that installed the system set the meter
We’ve had ours for a few weeks and love it! The water is hot, it doesn’t take long to heat up, there’s plenty of it and the fan is quiet.