After a rocky start with my Heat Pump supplier, as soon as I contacted Reclaim directly, a whirlwind kicked into immediate action. Friendly, expert technician provided under warranty. Problems solved with caring customer support.

Had issues with getting my Reclaim system set up on my new build, with my assigned plumber being a non-believer and virtually abandoning me. Reclaim (specifically Rob) patiently worked with me, arranged some minor upgrades under warranty, and helped me remotely set up my wifi connection. Nothing was too hard for Rob, and I highly recommend purchasing a Reclaim system.

I strongly recommend the Reclaim Heat Pump hot water system as I have experienced significant energy bill saving as compared to the previous roof solar hot water system.

All is well with our hot water, thank you for following up. Peter and the Reclaim team managed to turn an unfortunate experience with Future NRG's installers into an excellent outcome. A potentially disaffected customer into a happy one. As a result, in our view the Reclaim brand stands tall, delivering not just a high quality product, also a high quality after sales and service experience. It’s a credit to you, Hannah and the crew. (And a special shout out to Matt at Too Hot to Handle).

I have had a Reclaim heat pump for about a year now. It's fabulous. It's incredibly quiet. You can stand next to it and it's just a whisper. The variety of tanks was important to me. The squat tank was able to quickly swap in and sit neatly below the window whereas the old one blocked it. It barely uses any power and as I have solar it costs me nothing to run. It heats the water very quickly. The payback period will be well within the warranty. The stainless steel was worth the extra up front to me, as the lifetime cost would have worked out the same. I'd like to add that I've had no incentives to offer this review. In addition, prior to my engaging a company to fit the tank I had called Reclaim myself to ask questions and they answered straight away and were very helpful. I also did some digging on whole of supply chain sustainability and was happy with what I found.

We got a Reclaim heat pump in 2022 and it’s been fantastic. Recently after a brown-out there was technical glitch. Within 30min of contacting Reclaim their technician Richard was on site and within 60 min we were back up a running. Fantastic follow up service! High recommend the product and the service.

Very happy with my Reclaim Energy CO2 heat pump. It is very easy to use, quiet good for the environment and seemed to be too good to be true with the efficiency savings. But now that we have had it for several months now it is amazing how efficient it is and how I didn't look into the amount of energy we were using previously with an electric water heater. But I'm so happy of investing in this product and the future savings to our electricity bill. I'm telling all my friends and family of the savings they could also have. Thanks for a great product.

Fantastic heat pump will never run out of hot water with this system. Thanks Reclaim Energy

With 3 young children and our current winter weather, we were a bit disheartened after our hot water heat pump system stopped working and our electrician and plumber both told us they couldn't resolve the problem. A phone call and text message to Reclaim Energy later and Hannah had called me back within 10 minutes and Peter had me on the phone half an hour later patiently later talking me through a temporary fix for the problem. Now our hot water is restored, plans for a replacement faulty part are underway and we are very grateful. This is outstanding customer service and I would definitely recommend Reclaim Energy for their professionalism, expertise and kindness.

Can’t recommend more highly. Albeit challenges on-site during installation, Reclaim installers came through and the operation has been dream-like.

System works reliably as intended. Quiet. Solar timer function and low power usage means hot water heating is super low cost.

Works really well, great combination with Solar, just need to adjust the water temp a little higher and I'll be sweet. 4 stars only because it needs to last me at least 10 years for 5 but perfect so far.

We purchased the Reclaim Energy Hot Water CO2 WiFi heat pump with a 315 litre stainless steel tank due to longer warranty period (15 years and not to replace heating element after certain period which glass ones require) from their Melbourne local agent Total Solar Solution approximately 6 months ago. Option of Reclaim finance did not worked for me due to having difficulties with Reclaim Energy's third party finance company (payment limitation and software issues on payment page). Saying that, company was very helpful. But, it was easy to get finance from some where else. Heat pump, controller and water tank are so far so good. I am impressed by the system quality. There are many brands out there but the one that stood out was the 315 litre Reclaim Energy Hot Water system for me specifically multi programmable WiFi control option. V2 controller firmware upgrade easily done online. Compressor is Japanese made and uses CO2 as it's refrigerant and an Aussie tank is made in Australia. But, more expensive than other units in the market. Along with Solar PV system the system costs zero to very few dollars to run in Summer and winter as long as the PV panels produce 1.5Kw in power. Tank water temperature reaches max allowable temperature (60 degrees) in approx 1.5-2 hrs depends outdoor /water temperature. As for the compressor noise, you can barely hear it and that's if you are standing in front of it. Although there is good info and download page on Reclaim Energy site, but there is no specific technical support I was able to get regarding technician issues. There was no reply to my technical questions regarding certain operational mods for V2 controller from Reclaim's Quick Contact support page. Some times installers may not have the answers to your question or simply they don't know. I guess, it is not only getting a good product from installer but technical support from the manufacturer. I believe good technical support is essential as much as the the product itself. Over all I would definitely recommend Reclaim Energy heat pump. I hope, it helps, you to make a decision about choosing a hot water system.

Good customer service from Reclaim, even direct from the MD. I wanted a stainless tank, and Reclaim offer that through Earthworker, who I also got to do my installation. A neat install, they knew exactly what they were doing, and listened to my requirements. It now does exactly what I wanted, plenty of hot water when needed, quietly, but with almost zero energy cost.

After a lot of research we settled on a Reclaim heat pump hot water system, supplied through RACV Solar. Although more expensive than some alternatives we chose the unit as value for money and having a separate storage tank to the heat pump. The unit is working as advertised and providing sufficient hot water for our home. Additionally we were pleasantly surprised that we had hot water within one hour of the unit being turned on and with our current usage and unit configuration (Mode 4 PV Connectivity) the heat pump runs for approximately 1 to 1 1/2 hours. Operation is simple using the android app which allows viewing of the current status with a facility to change settings. At this stage the production of hot water for our home has cost $0. Extremely happy with our purchase.

Very happy with the installation and operation of my Reclaim Heat Pump Hot Water system with 315lt Glass lined tank (REHP-CO2-315GL) and V1.1 controller, installed in April 2024. It is very efficient and doesn't use as much energy as I expected and the controller is very easy to use.

We had to replace our old solar hw system, and our plumber went through a few options with us. We went with the reclaim heat pump system because of the logistics of removing and replacing the solar system on our very high and not easily accessible roof. We are really happy with the reclaim hw system, fitting was easy and done quickly. Our hot water comes through much quicker than before so saving water as well. The long warranty on the reclaim system gives us peace of mind that it will be operational for a long time. The energy efficient system is hard to beat taking everything into account. Thanks Reclaim

We have been involved with installing these heat pumps for approx 6 years. The product performs as advertised, no terminal failures and small service issues are typically solved with a phone call. the team is super responsive and always willing to assist. For all the reasons above and more unmentioned this is the only product we align ourselves with.

Quality product, quality company. Whisper quiet just like it says in the brochure, and heats our 310 litre tank from cold in a few hours. The system was installed by tradies associated with the project builder who built our house. They were careless idiots. As a result of the idiotic installation we had a warranty claim. Reclaim were absolutely professional all the way and sent out installers they worked with to fix the problem. Problem solved. Very happy.

We installed a Reclaim HWS about 12 months ago. Initially it was shock as it operates quite differently to the gas HWS it replaced, in particular the maximum temperature of the eater delivered (50C) was considerably less than the old system. We have adapted our expectations and find the system more than adequate for our hot water needs. Like the old system it does "run out" but recovers quite quickly. I haven't measured the actual energy cost savings, but as we have a battery backed solar system the cost of electricity to run the system is negligible.

I spent a considerable amount of time researching heat pumps, and came to the conclusion that Reclaim made the best quality heat pumps. I had a 315L unit with stainless steel tank installed in June 2023, and I have not been disappointed. After switching from gas, we are reaping the benefits of much cheaper hot water.

We installed a Reclaim 315 Lt Heat Pump HWS 21 months ago and our experience with the unit has been most satisfactory. It began our journey getting off gas completely, increasing the size of our solar system getting an EV and installing a battery so we are now effectively off grid. We chose the unit because of it's high COP rating, it's extremely low noise rating and it's ability to schedule it's reheating time to match our solar output. We have convinced 3 of our siblings to install the same unit as we believe it is the best and is value for money.

The system works very well and the operation is very quiet. The digital display screen is a little small & is hazy apperance is difficult to read.

I’ve only had the unit a few weeks, but the the energy use (or lack thereof) is astounding. It uses a tiny fraction of the energy my solar panels produce. Set run during peak solar production time, it only takes about 2-3 hours to top the temperature up each day. The ability to over-ride (boost mode) if ever needed is super convenient. It’s a fantastic unit, the govt should be investing in subsidising these much more than they already do, as they are a practical and effective way of reducing CO2 emissions on a large scale. Everyone with solar panels should have one - free, and emission free, hot water. Even without solar panels they’re incredibly cheap to run relative to standard systems.

I had a reclaim HP installed in June 2023 and I have been exceptionally happy with the system. It replaced an aging gas boosted solar system, however the solar part of the system had not worked for at least the last 5 years. We have never had such good hot water for many years. As we also have solar panels, the running costs of the HP are minimal as it only heats water during day light hours. Even in mid winter the running costs were minimal, and we live in south east Melbourne where winter can be quite cold.

Installation team were great and were happy to carry out additional paid electrical work for me while on site. Unit has performed well, sometimes with 6 adults in the house. Always have hot water.

Very happy with our heat pump.

Reliable heat pump that has helped us move off gas confidently

We have two heat pumps at our house they have made a huge difference to our energy consumption. We run them on excess solar during the day so it’s essentially free hot water. There is always the boost option when the house is busy. The Reclaim units are solid and reliable and after sales support is excellent.

We've had our Reclaim Energy heat pump hot water service for nearly 18 months now and it hasn't missed a beat. The only performance parameters that really count are longevity (we haven't had it long enough to assess that, yet), hot water whenever we turn the tap on (tick) and cost. Our heat pump wasn't cheap but we also have solar panels and a battery so, except when we have a few cloudy days in a row, our hot water is now provided courtesy of the sun - so pretty much free after the purchase and installation costs. Highly recommended.

purchased from Future NRG Shepparton great service from this company would recommend totally very friendly and great to deal with install team excellent

We are extremely happy with our new Reclaim Heat Pump Hot Water Service! It's been in operation almost a year now, and has been faultless. We have never looked like running out of hot water for four people. I have set it to heat the water during the sunlight hours so that it uses our Solar PV system, for electricity. (Option 4) It should be considerably cheaper than using gas, which our old system used. It also doesn't have or need, a booster element for heating in cold situations, the heat pump''s refrigerant of CO2 makes this possible. It's a great system, I highly recommend it!

Two units now at two sites for about 9 months . Both are efficient, quiet and work well.

We installed a RECLAIM HWS/ Heat pump system 2 years ago. Here is what we have found:- We are in love with it because:- It has proven so reliable and never let us down. We have seen our gas bill go down on average 75% and more during winter months. Every day this unit is running we are saving money. We pay almost nothing to run the unit during about 80% of the year with our solar and a minimal amount the rest of the time, helped by the ability to programme the unit to work at best solar generation times. It is so quiet that we put a pot plant down the side so we could see the leaves moving when the unit was operating. LOL The water is HOT and instantly available all day. So, If you are considering something which is both economical and environmentally friendly look no further. If you do just one thing to modify your energy usage the RECLAIM system is the one!!

Very happy with the efficiency of my Reclaim heat pump hot water, even though it has required 2 service calls, twice needing replacement of the PCB. However the support service from Reclaim was outstanding, arranging speedy repair, and even responding to my call over the Christmas break!

Bought a house with a heat pump HW system. The warranty had not been registered but Reclaim very helpfully completed the process. The system uses 20% electricity so worth considering.

Bought my reclaim from a local store in TAS, had it for 2 years with no issues but woke up to it not working. Called local store and they were not able to help, passed me on to head office for reclaim. Hannah and the team quickly realised I needed a fix for the airbnb asap, they helped me manually fix it whilst they organised a a replacement control unit. Had someone replace it same day for me and called me several times throughout the process to make sure I was supported. I was hesitant at first that it would be a horrible long warranty process, but stoked that it was solved and they've earned a customer for life. Apparently the controller sold to me was an old controller and old tank, so i'm a little concerned about my local supplier now, but couldn't be happier with Reclaim.

Bought a system for a new build and it’s been a real game changer. Huge shout out to Rob in Victoria who was able to troubleshoot the initialisation process with us ahead of the long weekend. Thanks Rob!

Reclaim REHP system – I knew that it would be efficient as most heat pumps are, but the very little energy that it does use to heat 300L of water is quite surprising. I am from a Mechanical Engineering background, so am cognisant of the energy requirements for heating water. Previously, we had a gas HW storage system and waited until it started playing up before we replaced it in Jan 2023 with a Reclaim REHP-CO2-315GL, although it was expensive compared to a resistive HWS, I can honestly say that our overall cost to have hot water this year would be less than $20 (some super cloudy/rainy days) and we still have plenty of solar energy capacity to install a R/C Air Conditioner. Even if we didn’t have a solar array, it would only cost 75c/day to heat our water – a massive saving on our gas bill and it will pay itself off in no time.

I really appreciate you and your team sticking with this one. While everyone prefers a simple, fault free installation, it takes a great company and an even better team to turn a complex and problematic install around.

The Reclaim team called me back on a warranty issue within a few minutes, and we conducted some remote ‘trouble shooting’ and resolved a service call was required. Rob was unable to get a service rep (all flat out with installations) so he attended on site (Werribee) this afternoon (in his good clobber) found the problem (condenser water pump fouled with foreign matter) and we’re now up and running with hot water. What a champion.

Very effective hot water system. Heat pump is low noise (very quiet) and system is efficient. Thumbs up.

Great system. We've only had it for a month, but no issues with hot water running in solar times. Whisper quiet. Uses very little energy.

I unknowingly had a power surge causing the fuse to shut down in the fuse box, resulting in no hot water. I rang the 1300 number at 7:30pm, and Richard walked me through the process of resetting it. Hot water back on! Amazing support!!

Team at ReclaimEnergy were very helpful in finding a solution and providing follow up service for my Co2 hot water system. Thank you 😊

Efficient, quiet system that always gives our family of five reliable hot water. Friendly service over the phone to fix installation problems from our very ordinary plumber!

Honestly, both the product and the after sales service are brilliant. Super efficient and quiet compressor, does a great job of heating the water at low cost. And Rob did an amazing job of helping us rectify an error code caused by a local power brownout. No hesitation in recommending the product or the people. A+

Could not recommend higher - We have ours set to use our excess PV during the day and never run out of hot water. Even with guests, the extra shot boost means we have no issues. I cannot believe how quiet it is! I cannot hear it whatsoever.

Installed our Reclaim Energy heat pump a little over 12 months ago. It's a sensational unit - heaps of hot water, economical, reliable, and nicely engineered, with a great warranty. We've now totally 'de-gassed' our home and the savings are significant indeed. We'd highly recommend this system.

We had a Reclaim 315 litre heat pump hot water system installed in February 2022 (10 months ago). We are a family of 4 living in Melbourne. I choose to have the system heat the water once in a 24 hour period during the night to take advantage of off peak electricity. This gives us enough hot water for the entire day even during winter. There was one exception when the water had become warm (after a long shower & bath) rather than hot late in the day so I turned on the booster for 1 hour. The water takes an average 2.5 hours to heat using about 1kW/hour so costing me about 45 cents per day for hot water. The system is unbelievably quiet, efficient & has great time of use flexibility. Support is there from Reclaim if needed & they even ring you up to see if everything is OK. I highly recommend the Reclaim heat pump hot water system.