Market Leading Warranty Coverage
CO2 Heat Pump Systems
| Component | Description | Warranty Period (Parts & Labour) |
|---|---|---|
| Tank | Reclaim Energy Glass-Lined Tank | 10 years (Parts only) |
| Reclaim Energy Stainless Steel Tank | 15 years (Parts only) | |
| Reclaim Wi-Fi Heat Pump | PCB (main) | 10 years |
| PCB display | 10 years | |
| Motor | 10 years | |
| Sensors × 6 (Compressor charge/discharge, water inlet/outlet, ambient and frost thermistors) | 10 years | |
| Reactor | 10 years | |
| Expansion valve coil | 10 years | |
| Water Pump | 10 years | |
| Refrigeration components (compressor, evaporator, water heat exchanger) – Unit replacement | 10 years | |
| Reclaim Wi-Fi Controller | Wi-Fi controller & sensor lead | 10 years |
| Reclaim Non Wi-Fi Controller | Non Wi-Fi controller & sensor lead | 10 years |
| Panasonic Heat Pump | PCB (main) | 7 years |
| PCB display | 7 years | |
| Motor | 7 years | |
| Sensors × 6 (Compressor charge/discharge, water inlet/outlet, ambient and frost thermistors) | 7 years | |
| Reactor | 7 years | |
| Expansion valve coil | 7 years | |
| Water Pump | 7 years | |
| Refrigeration components (compressor, evaporator, water heat exchanger) – Unit replacement | 7 years | |
| Reclaim/Panasonic Non Wi-Fi Controller | Non Wi-Fi controller & sensor lead | 7 years |
* Reclaim Energy covers 10 years parts and labour for the Wi-Fi Heat Pump compressor and 7 years parts and labour for the Panasonic Heat Pump compressor. Service costs are capped as per service schedule of rates being 2 hours labour maximum including travel up to 25km. Travel charge outside of this 25km range to be paid by customer.
Download Warranty Terms brochure for more warranty information.ECO R290 Heat Pump Systems
| Component | Description | Warranty Period (Parts & Labour) |
|---|---|---|
| Tank | Reclaim Eco R290 Heat Pump | 8 years |
| Refrigeration Components | Compressor, condenser, expansion valve, water heat exchanger, evaporator and associated pipework | 8 years |
| Other Components | Sensors, thermostats, valves, electric heating elements, anodes | 1 year |
Warranty Policies are issued by Solar Thermal Australia Pty Ltd.
Download User Manual for more warranty information.HVAC Systems – Wall Split and Concealed Ducted Air Conditioners
| Component | Description | Warranty Period (Parts & Labour) |
|---|---|---|
| Domestic / residential use | Indoor and Outdoor units | 5 years |
| Commercial use | Indoor and Outdoor units | 12 months |
| Wired controller and accessories supplied with the unit | Accessories included and supplied with the units | 2 years |
Warranty Policies are issued by Solar Thermal Australia Pty Ltd.
Extended 2 years warranty provided units are registered through Product Registration within 30 days of purchase/installation.
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