Lodge an After Sale Support Request

Please complete the form below and upload your proof of purchase or installation record, along with any relevant photos of the system or issue. If your system is displaying an error code, please include this in your request.

This information is required for any after sale or warranty work to be completed. Our Warranty Team will review your submission and contact you within two business day. If you do not have hot water, please submit the form and then call us on 1300 383 815 so we can prioritise your request.

Is your system already registered for warranty?

If you have previously completed your Product Registration and received a Warranty Registration Number, you do not need to complete the form. Please email us directly to warranty@reclaimenergy.com.au and include:

1. Your Warranty Registration Number – example format: WNR-0000000
2. Your full name
3. Description and phots of the issue, where applicable

Our Warranty Team will review your email and contact you within two business day.

Have a question? Call us on 1300 383 815 at any time